Shipping & Delivery Policy
From Our Yard
To Your Location.
Learn how trailer delivery and parts shipping are arranged, what happens before dispatch, what to check on arrival and how to report a delivery issue.
Order Confirmed Product, destination and delivery details checked.
Delivery Arranged Timing depends on readiness, destination and carrier availability.
Contact Before Arrival The driver or carrier confirms relevant delivery details.
Inspect on Delivery Check the item and report visible concerns promptly.
Delivery times are estimates rather than guaranteed arrival dates. Stock, product preparation, branch transfers, destination, weather, road conditions and carrier availability can affect timing.
What Are We Delivering?
Trailer Delivery and Parts Shipping
Delivery arrangements differ depending on whether the order is a complete trailer or a smaller parts and accessories order.
Complete trailers and large products
Arranged Vehicle Delivery
Delivery is quoted and arranged according to the trailer, pickup branch, destination and access requirements. The driver will contact you within a reasonable timeframe before delivery to confirm relevant details.
Eligible parts and accessories
Courier or Freight Service
Smaller items may be dispatched using an appropriate courier or freight provider. Once shipped, dispatch confirmation and tracking information may be supplied where available.
Published Delivery Guide
Indicative Timeframes
Time estimates begin from the relevant stage of the order and can change depending on product readiness, destination and service availability.
Timing may be affected by:
Delivery Arrangements
Before Dispatch and Arrival
Accurate information and clear access instructions help avoid delays, redelivery charges and unsafe unloading situations.
ORDER REVIEW
Confirm the Delivery Details
Check the customer name, phone number, delivery address, product, destination and any special access instructions.
SCHEDULING
Wait for Delivery Confirmation
A requested date is not confirmed until KKT or the carrier confirms the arrangement. Do not organise labour or equipment based only on an estimate.
PRE-ARRIVAL CONTACT
Keep Your Phone Available
The driver will contact you within a reasonable timeframe before delivery to confirm timing, access or handover information.
DELIVERY DAY
Provide a Safe Receiving Area
Ensure the address is accessible, the receiving area is safe and there is enough room for the delivery vehicle and unloading process.
Before delivery day
Tell Us About Access Restrictions
The customer is responsible for providing a complete and accurate delivery address. Additional costs or delays caused by an incorrect or incomplete customer-supplied address may be charged to the customer.
Delivery Cancellation
Written Notice Is Required
To request cancellation of an arranged delivery service, contact us in writing at least 24 hours before the delivery vehicle is scheduled to depart.
Contact us immediately once you know the delivery must be cancelled.
Confirm the request in writing with the customer name and order details.
Follow secure refund instructions provided by the KKT team.
Delivery Acceptance
Inspect Before the Driver Leaves
A careful delivery check helps record visible transportation damage, missing items or an incorrect product while the delivery details are fresh.
Damage, Missing or Incorrect Items
What to Do When Something Is Wrong
Contact KKT as soon as possible and preserve the information needed to review the delivery and determine the appropriate next step.
Stop and Document
Do not use a product that may be unsafe. Take clear wide and close-up photos.
Contact KKT
Provide the customer name, invoice, delivery date and description of the issue.
Keep the Evidence
Retain packaging, labels, delivery paperwork and damaged components where relevant.
Wait for Instructions
Do not arrange return freight, repairs or disposal until the next step is confirmed.
Assessment outcome
Replacement, Repair, Refund or Another Remedy
The available solution depends on the product, delivery evidence, nature of the issue, carrier assessment and any rights available under the Australian Consumer Law.
Delivery Support
Need Help With an Existing Delivery?
Have the invoice number, customer name, destination and scheduled delivery details ready so the team can locate the arrangement.
No. Published timeframes are estimates. Product readiness, destination, carrier availability, weather, road conditions and other factors can change the actual delivery date.
For arranged trailer delivery, the driver will contact you within a reasonable timeframe before arrival to confirm relevant timing or access details.
Contact KKT immediately. A change is not confirmed until approved and may affect the price, schedule or carrier. Address changes may not be possible after dispatch.
Photograph the damage, keep relevant packaging and paperwork, notify the driver where practical and contact KKT promptly—preferably on the same day for visible delivery damage.
