King Kong Trailers Warranty Support
Your Trailer.
Backed by KKT.
Review warranty coverage, eligibility requirements, exclusions and the claim process. When an eligible issue occurs, our team will assess the information provided and advise you of the appropriate next steps.
This written warranty is provided in addition to any rights and remedies available under the Australian Consumer Law. Warranty eligibility, conditions and exclusions apply.
Warranty Coverage
Coverage at a Glance
King Kong Trailers provides written warranty coverage for eligible brand-new trailers and selected components. Every request is subject to inspection, claim assessment and the applicable warranty conditions and exclusions.
5-Year Structural Warranty
Eligible brand-new trailers include five-year structural warranty coverage, subject to correct use, maintenance, inspection and the applicable exclusions.
1-Year Component Warranty
Selected eligible components are covered for one year, subject to inspection and the applicable warranty conditions.
Physical Inspection Required
The trailer must be presented at an approved King Kong Trailers location before warranty maintenance, repair or replacement can be assessed.
Other Components Reviewed Case by Case
Components not specifically listed may still be reviewed individually. Eligibility depends on inspection findings, maintenance history, the cause of the issue and the applicable exclusions.
Inspection Before Repair or Replacement
Do not arrange third-party repairs, replacement parts or modifications before receiving written approval from King Kong Trailers. Unauthorised work may affect the assessment or eligibility of the warranty request.
Eligible Warranty Items
What Is Covered
Warranty coverage applies to eligible faults confirmed through inspection and assessment. Coverage periods, repair methods and eligibility depend on the affected area, the nature of the issue and the applicable warranty conditions.
Trailer Structure
Structural warranty consideration generally relates to eligible defects affecting the trailer’s original primary welded structure.
Main Chassis Structure
Eligible defects affecting the primary chassis framework and structural members.
Drawbar Structure
Eligible structural faults affecting the original drawbar assembly.
Structural Welds
Eligible manufacturing defects affecting original structural welded connections.
Body Framework
Eligible faults affecting original load-bearing structural framework.
Selected Eligible Components
The following selected components may be considered where an eligible product or manufacturing fault is confirmed.
Leaf Springs
Subject to correct loading, installation, operation and inspection findings.
Trailer Lights
Coverage may apply to eligible faults in the original supplied lighting components.
Original Wiring
Eligible electrical faults in the original trailer wiring may be assessed.
Jockey Wheel
Eligible component faults may be considered following physical inspection.
Assessment Conditions
Coverage Requirements
Warranty Exclusions
What Is Not Covered
The written King Kong Trailers warranty covers eligible product and manufacturing defects only. It does not cover normal wear, external damage, incorrect use, overloading, inadequate maintenance, unauthorised modifications, accidents or environmental damage.
Defect Versus Damage
A listed component is covered only where inspection confirms an eligible product or manufacturing defect. Damage caused by wear, impact, misuse, overloading, corrosion, water ingress, inadequate maintenance or another external cause is not covered.
Normal Wear and Tear
Gradual deterioration, abrasion and wear caused by ordinary operation, age or routine use.
Surface Rust and Finish
Surface rust, staining, fading and cosmetic deterioration caused by use, storage or environmental exposure.
Accident or Impact Damage
Damage caused by collisions, impacts, dropping, jackknifing, road hazards or other accidental events.
Misuse or Improper Use
Damage caused by mistreatment, incorrect operation, overloading or use outside the trailer’s intended application.
Inadequate Maintenance
Failures caused by neglected servicing, adjustment, lubrication, inspection or other required maintenance.
External Component Damage
Physical damage to wheels, tyres, lights, wiring, plugs, jockey wheels and other exposed components.
Unauthorised Modifications
Damage caused or contributed to by alterations or modifications not approved in writing by King Kong Trailers.
Unauthorised Repairs
Issues repaired, altered or dismantled before inspection and written approval from King Kong Trailers.
Potentially Covered
Original Component Failure
An original light, wiring component, leaf spring or jockey wheel may be covered where inspection confirms an eligible product or manufacturing defect within the applicable period.
Not Covered
Wear, Impact or Misuse Damage
Broken lenses, bent components, cut wiring, corrosion, impact damage, overextension and damage caused by incorrect operation are not covered.
No Unapproved Modifications
Damage connected to unapproved changes to the chassis, drawbar, suspension, body, braking, electrical or load-bearing structure is not covered.
Proof of Purchase Required
Purchaser details, proof of purchase and trailer identification must be provided before written warranty eligibility can be confirmed.
Inspection Required
A written warranty claim will not be approved until the trailer and reported issue have been inspected by King Kong Trailers or an approved party.
No Repairs Before Approval
Components must not be removed, repaired, replaced or altered before inspection and written approval from King Kong Trailers.
Second-Hand Trailers and Used Goods
The five-year structural warranty and one-year component warranty stated on this page apply to eligible brand-new trailers sold by King Kong Trailers. Second-hand trailers and used goods are not covered by these stated written warranty periods unless separate coverage is confirmed in writing.
Australian Consumer Law
These written warranty exclusions do not exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.
Warranty Claim Process
How to Make a Warranty Claim
Submit complete and accurate information so the King Kong Trailers team can identify the trailer, understand the reported issue and arrange the appropriate inspection and assessment process.
Complete the Online Form
Provide your contact details, trailer information, purchase details and a clear description of the reported issue.
Upload Supporting Information
Include clear photos or videos of the affected area, proof of purchase and trailer identification information where available.
Present the Trailer for Inspection
Our team will advise where and when the trailer should be presented. Coverage is not confirmed before physical assessment.
Receive the Assessment Outcome
Following inspection, King Kong Trailers will advise whether the request is eligible and explain any approved next steps.
Ready to begin?
Submit your warranty information online
Have your purchase details, trailer identification and clear photos ready.
Prepare Your Claim Information
Incomplete information may delay the initial review. Have the following details ready before opening the online claim form.
- Purchaser name and contact details
- Trailer model and VIN or identification details
- Invoice, receipt or proof of purchase
- Date and location of purchase
- Clear description of the reported issue
- Clear photos and supporting video where useful
What Happens During Inspection
Trailer Identification
Purchase and trailer details may be checked to confirm the applicable written warranty period.
Cause Assessment
The affected area is reviewed to determine whether the issue relates to an eligible fault, damage or wear.
Remedy Review
Where eligible, King Kong Trailers determines the appropriate repair, replacement or other available remedy.
Do Not Repair Before Approval
Do not remove the affected component or arrange third-party repair, replacement or modification before receiving written instructions. Unauthorised work may prevent the original issue from being properly inspected and assessed.
Your Statutory Rights
Australian Consumer Law
The written King Kong Trailers warranty provides additional coverage. It operates alongside any consumer guarantees, rights and remedies that apply under the Australian Consumer Law.
Important Legal Information
The Written KKT Warranty Does Not Replace Your Legal Rights
Goods supplied in Australia may be protected by statutory consumer guarantees. These rights cannot be excluded, restricted or modified where the Australian Consumer Law applies.
The five-year structural warranty and selected one-year component coverage described on this page are additional written promises provided by King Kong Trailers.
Consumer Guarantees
Where applicable, products must be of acceptable quality, fit for any disclosed purpose and consistent with their description.
Warranty Periods Are Separate
Expiry of a stated written warranty period does not automatically determine whether rights under the Australian Consumer Law may still apply.
Available Remedies
Where a consumer guarantee is not met, the available remedy depends on the circumstances and the nature and seriousness of the problem.
Repair
An eligible issue may be remedied through an appropriate repair.
Replacement
Replacement may be available where required by the applicable consumer guarantee provisions.
Refund or Other Remedy
Other remedies may apply depending on the seriousness and circumstances of the failure.
Independent information about consumer guarantees and remedies is available from the Australian Competition and Consumer Commission.
Before Submitting a Claim
Check Your Information
Preparing clear and complete information helps our team review your request and arrange the appropriate inspection process.
Trailer Details
Prepare the trailer model, VIN, purchase date, purchase location and original invoice or receipt.
Clear Evidence
Include a detailed description together with clear photos or videos showing the affected area.
No Unauthorised Work
Do not remove components, arrange third-party repairs or modify the trailer before receiving instructions.
Warranty Information
Frequently Asked Questions
These answers provide general guidance about submitting, inspecting and assessing a King Kong Trailers warranty request. Every request is reviewed according to its individual circumstances.
No. Submitting the online form begins the review process only. Warranty eligibility is confirmed after the available information and the trailer have been assessed.
A physical inspection is generally required before a written warranty repair or replacement can be approved. The inspection helps determine the cause, condition and appropriate next steps.
Do not arrange repairs, remove affected parts or make modifications before receiving written instructions. Unauthorised work may prevent the original issue from being properly inspected.
Assessment time varies according to the issue, information supplied, inspection availability, required technical review and parts availability. Complete information may help reduce avoidable delays.
The customer should wait for instructions about the appropriate inspection location. Transport, collection and related arrangements are considered according to the circumstances and any applicable legal rights.
Normal wear, punctures, impact damage, incorrect pressure, alignment issues and deterioration caused by operation or storage are not generally covered by the written warranty. A suspected product fault may still be assessed according to its cause and circumstances.
A modification may affect a written warranty claim where it caused or contributed to the reported issue. Structural, suspension, braking, electrical and load-bearing modifications should not be completed without prior written approval.
The stated written warranty periods apply to eligible brand-new trailers sold by King Kong Trailers. Any coverage claimed by a subsequent owner requires individual review of the purchase history, trailer details and applicable terms.
Expiry of a written warranty period does not automatically determine whether rights under the Australian Consumer Law may apply. The circumstances, product age, expected durability and nature of the issue may be relevant.
Include the purchaser’s details, trailer model, VIN or identification information, proof of purchase, purchase location, a clear explanation of the issue and clear photos or videos showing the affected area.
Every request is assessed individually
Need to lodge a warranty request?
The cause of the issue, trailer condition, purchase history, maintenance, usage and inspection findings are considered before any written warranty outcome is confirmed.
