King Kong Trailers Privacy Policy
How We Handle
Your Information
This policy explains what personal information King Kong Trailers may collect, why we collect it, when it may be shared, how it is protected and how you can contact us about your information.
Our Privacy Approach
Information Through Its Life Cycle
We aim to handle personal information in a practical and transparent way, from the point it is collected until it is no longer required.
This policy applies to personal information handled through our website, online forms, phone and email enquiries, showrooms, branches, quotes, purchases, delivery arrangements, warranty matters, customer support and marketing activities.
Personal information
What We May Collect
The information we collect depends on how you interact with King Kong Trailers. It may include information that identifies you or is reasonably capable of identifying you.
Name, postal address, email address, telephone number and business details.
Trailer specifications, accessories, invoice details, payment-related records, delivery address and purchase history.
Enquiries, correspondence, complaints, warranty information, photographs, videos and support records.
IP address, device and browser information, website activity, cookie identifiers and referral information.
Newsletter subscriptions, promotion entries, communication preferences and opt-out requests.
How information may be collected
Directly from you: through website forms, phone calls, emails, showroom visits, purchases, surveys, promotions and support requests.
Automatically: when you browse our website or interact with online advertising, analytics and website functionality.
From another person or provider: where authorised, required or reasonably necessary—for example, from a KKT branch, delivery provider, payment provider or person acting for you.
We do not generally seek sensitive information. Where it is reasonably necessary, it will be collected and handled with consent or as otherwise permitted or required by law.
Purpose
How We Use Information
We use personal information for the purpose for which it was collected, related purposes that would reasonably be expected, and other purposes permitted or required by law.
Prepare quotes, confirm specifications, process orders, payments and invoices.
Arrange transport, collection, registration-related services and order handover.
Respond to enquiries, complaints, warranty matters and after-sales requests.
Maintain records, improve products and services, train staff and manage branches.
Prevent fraud, protect systems, manage disputes and investigate misuse.
Meet legal, regulatory, accounting, insurance and record-keeping obligations.
Third-party finance and other optional services
Where you choose to apply for finance or use another independent service, you may be redirected to that provider. The provider will collect and handle information under its own privacy policy. We may provide relevant quote or purchase details where you request or authorise us to do so.
Disclosure
When Information May Be Shared
We may disclose personal information where reasonably necessary to provide products and services, operate the business or comply with legal obligations.
KKT branches, dealers and authorised representatives
Where needed to respond to an enquiry, prepare a quote, transfer stock or manage a purchase.
Operational service providers
Payment processors, transport providers, website hosts, IT providers, customer-service platforms, professional advisers and insurers.
Selected independent providers
Finance providers or other businesses where you choose, request or authorise use of their separate service.
Legal and business-transfer recipients
Courts, regulators, law-enforcement bodies and parties involved in a lawful sale, merger or restructure.
King Kong Trailers does not sell or rent personal information to third parties for their independent marketing purposes.
Overseas processing and disclosure
Some technology, cloud, analytics or communication providers may store or process information outside Australia. Provider locations may change. Where applicable, we take reasonable steps required by Australian privacy law before disclosing personal information to an overseas recipient.
Digital information
Website, Cookies and Analytics
Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website performance and measure advertising.
Your cookie controls
You can manage or block cookies through your browser settings. Blocking some cookies may affect forms, saved preferences, shopping functions or other website features. Third-party websites and embedded services have their own privacy and cookie practices.
External links
Our website may link to independent websites, including finance, mapping, social-media and service-provider pages. King Kong Trailers is not responsible for the privacy practices of an independent website.
Protection and retention
How Information Is Protected
We take reasonable physical, administrative and technical steps designed to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Access controls, staff procedures, system protections, service-provider arrangements and secure record handling may be used according to the nature of the information.
Information is retained for as long as reasonably required for the purpose collected, purchase and warranty records, disputes and legal or accounting obligations.
Where information is no longer required and no legal exception applies, reasonable steps are taken to destroy it securely or de-identify it.
Suspected breaches are assessed and managed. Where the applicable law requires notification, affected individuals and the relevant regulator will be notified.
Internet transmission and electronic storage cannot be guaranteed to be completely secure. Avoid sending unnecessary sensitive information through ordinary email or unsecured communication channels.
Your choices
Access, Correction and Complaints
You may contact us about personal information we hold, subject to applicable legal requirements and exceptions.
Ask whether we hold personal information about you and request access to it.
Ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.
You may ask us to delete or de-identify information. Whether this can be done depends on legal, transaction, warranty and record-retention requirements.
Use an unsubscribe option or contact us. Necessary order, payment, delivery and support messages may still be sent.
Tell us what happened, which information is involved and the outcome you are seeking.
How a privacy request is handled
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01
Submit the request with your name, contact details and a clear description.
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02
We may verify your identity before disclosing or changing information.
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03
The relevant records and circumstances will be reviewed.
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04
We will respond within a reasonable timeframe and explain an applicable refusal where required.
Unresolved privacy complaints
We encourage you to contact King Kong Trailers first so we can investigate. If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner for information about further complaint options.
Contact and updates
Contact King Kong Trailers
Clearly identify your enquiry as a privacy matter and provide enough information for us to locate the relevant records.
Privacy contact
King Kong Trailers Pty Ltd
Telephone 1300 311 333 Online Contact FormLast Updated: July 2026
We may update this policy to reflect changes to our business, website, systems, service providers or legal obligations. The current version will be published on this page.
