Change of Mind
A limited voluntary return policy applies only to selected unused trailer parts that meet every stated condition.
Limited Eligibility
King Kong Trailers Refund & Returns Policy
Clear Policy.
Fair Process.
Understand how change-of-mind requests, trailer purchases, faulty or non-compliant products, return transport and delivery cancellations are handled.
7
Days
To request an eligible selected-parts change-of-mind return
14
Days
For an approved parts refund after the returned item is received
24
Hours
Written notice required before a scheduled delivery vehicle departs
Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law. Change-of-mind conditions operate separately from product-fault rights.
Policy Overview
Know Which Policy Applies
Eligibility depends on what was purchased, whether it has been collected, delivered, installed, modified or used, and whether the request concerns change of mind or a possible product problem.
Trailer Purchases
Change-of-mind returns are not accepted after a trailer has been collected or delivered, regardless of registration status.
No Post-Handover Change of Mind
Product Problems
A possible fault, major problem or failure to meet a consumer guarantee is assessed separately from an ordinary change-of-mind request.
Consumer Law May Apply
Delivery Services
Delivery cancellation requires written notice at least 24 hours before the delivery vehicle is scheduled to depart.
Timing Requirements Apply
Before returning anything
Contact Us First
01
Locate Your Invoice
Have the invoice number, purchase date and branch details ready.
02
Explain the Request
Identify the product and clearly explain why a return or remedy is requested.
03
Wait for Instructions
Do not post, transport or deliver the product until instructions are provided.
Selected Trailer Parts
Change-of-Mind Parts Returns
This voluntary change-of-mind offer applies only to the selected products listed below when the request is made within seven days of the invoice date and all return conditions are satisfied.
7
Days From
Invoice Date
Invoice Date
Return request period
Request Within Seven Days
The seven-day period begins on the date shown on the original King Kong Trailers invoice.
Coupling
Eligible only when unused and retained in its original product packaging.
Jockey Wheel
Eligible only when unused and retained in its original product packaging.
Break-Away Unit
Eligible only when unused and retained in its original product packaging.
Coupling Lock
Eligible only when unused and retained in its original product packaging.
All conditions apply
Return Eligibility
- The part has not been fitted, installed, modified, damaged or used
- The original packaging and supplied components are included
- The request is submitted within seven days of the invoice date
- KKT has been contacted and return instructions have been provided
Approved return
Refund Processing
14
Days After the Returned Item Is Received
An eligible approved refund is returned to the original payment method, unless another method is agreed.
Change-of-mind return shipping:
The customer is responsible for return shipping costs for an approved voluntary
change-of-mind return. This is separate from return-cost rights that may apply
when a product fails to meet a consumer guarantee.
Trailer Purchases
Trailer & Related Purchase Policy
Trailer purchases, installed accessories, completed modifications and related services are treated differently from selected unused parts.
Main Change-of-Mind Policy
No Change-of-Mind Return After Collection or Delivery
Once a trailer has been collected or delivered, King Kong Trailers does not accept a return or refund where the customer has simply changed their mind. This applies regardless of whether the trailer is registered, unregistered or awaiting registration.
Trailer Purchases
All trailer categories and models collected from a branch or supplied by arranged delivery.
Accessories and Modifications
Installed or modified cages, ramps, ladder racks, canvas covers and other fitted products.
Services and Labour
Completed installation, modification, replacement work and associated labour charges accepted at handover.
Spare Wheels and Delivery
Spare wheels are not covered by the voluntary change-of-mind parts policy. Delivery cancellation is handled separately.
Before accepting the trailer
Review the Purchase at Handover
Check the trailer model, size, ATM, quoted specifications, installed accessories, invoice details and visible condition. Raise questions with the KKT team before completing the handover.
Faulty or Non-Compliant Products
Products With an Issue
Product concerns are assessed separately from change-of-mind requests. The available solution depends on the nature, seriousness and cause of the issue.
Potential safety concern
Stop Using or Towing the Product
If you believe continued use may be unsafe, stop using or towing the product and contact King Kong Trailers before further use.
Contact KKT
Provide proof of purchase, identify the trailer or product and explain when the issue first occurred.
Provide Evidence
Photos, video, documents and details of previous repairs or work may assist the initial review.
Inspection and Assessment
The product may need to be inspected or tested before the cause and seriousness of the issue can be confirmed.
Confirm the Remedy
Once assessed, the available repair, replacement, refund or other remedy will be discussed.
Major product problem
Refund or Same-Type Replacement
A problem may be major where the product is unsafe, very different from its description, has a serious problem that would have prevented purchase, or cannot perform its intended purpose and cannot easily be fixed.
Customer may choose
Refund or Replacement
Minor product problem
Free Repair Within a Reasonable Time
Where a problem is not major and can be fixed, the initial remedy may be a free repair completed within a reasonable time. Further remedies may apply if the problem is not fixed within a reasonable time.
Initial remedy may be
Free Repair
Misuse or Incorrect Use
A remedy may not apply where the issue was caused by misuse, overloading, incorrect operation or use contrary to instructions.
Disclosed Damage
A claim may be affected where the specific problem was clearly disclosed before purchase and accepted by the customer.
Third-Party Work or Damage
A remedy may not apply where the problem was caused by unauthorised repairs, modifications or damage caused by another person.
Return and transport costs
Contact KKT Before Arranging Transportation
Where a product is confirmed to have a problem, reasonable return costs may be reimbursed. Keep detailed invoices and receipts for postage, towing or transportation. Large or difficult-to-return products may require collection or another agreed arrangement.
Delivery Arrangements
Delivery Cancellation & Acceptance
Delivery cancellation requests are subject to a written-notice period. Product concerns discovered at delivery are handled separately.
24
Hours Before
Departure
Departure
Written cancellation required
Notify Us Before the Vehicle Departs
A written cancellation request must be received at least 24 hours before the delivery vehicle is scheduled to depart. A telephone conversation alone may not complete the cancellation.
Contact the Team
Advise us as soon as you know the arranged delivery needs to be cancelled.
Confirm in Writing
Include the customer name, invoice number and scheduled delivery details.
Cancellation Review
We will review the notice period, vehicle departure status and delivery costs.
Refund Information
Where a delivery refund is approved, follow the secure payment instructions provided.
The request can be reviewed under the stated delivery cancellation policy.
The delivery may already be committed, scheduled or loaded.
Change-of-mind cancellation is not available after the delivery vehicle departs.
When the delivery arrives
Inspect Before the Driver Leaves
01
Confirm the trailer model, size and quoted configuration.
02
Check the visible condition for transportation damage.
03
Confirm accessories and other invoice items are present.
04
Photograph and report visible concerns promptly.
Acceptance does not remove consumer rights:
Immediate inspection helps identify visible delivery damage, but accepting
delivery does not remove rights that may apply to a product fault or another
issue discovered later.
Return and Refund Assistance
Contact Us Before Returning
Do not post, transport, deliver or arrange repairs until the return, inspection or assessment process has been confirmed.
Important return instruction
Contact First. Return Second.
Keep the product, affected components, packaging where relevant and supporting documents available until KKT confirms the next step.
Prepare your information
What to Provide
01
Customer Details
Name, phone, email and preferred contact method.
02
Proof of Purchase
Invoice, receipt, purchase date and original branch.
03
Product Information
Trailer, part or service description, model or VIN where relevant.
04
Request Details
Reason for the request plus useful photos, video and receipts.
A Request Is Not Automatic Approval
Contacting KKT or submitting information begins the review process. It does not automatically confirm return eligibility, refund approval, warranty coverage, transport reimbursement or a particular remedy.
Your Statutory Rights
Australian Consumer Law
The voluntary change-of-mind policy does not replace, limit or remove consumer guarantees that apply by law.
Important legal information
Change of Mind and Product Faults Are Different
A business is not generally required to provide a remedy when a customer received what they ordered and simply changed their mind. However, different rights may apply where goods or services fail to meet a consumer guarantee.
KKT may reasonably inspect or assess the product before confirming the appropriate remedy.
01
Major Product Problem
The consumer may choose a refund or same-type replacement.
02
Minor Product Problem
The business may initially provide a free repair within a reasonable time.
03
No Original Packaging Requirement for Fault Claims
Original packaging cannot be required as a condition of seeking an ACL remedy.
04
No Artificial Fault-Claim Time Limit
The seven-day period applies only to the voluntary selected-parts change-of-mind offer.
Independent information is available from the Australian Competition and Consumer Commission.
Quick Answers
Frequently Asked Questions
These answers summarise the policy. Each request will also be assessed according to its individual circumstances and applicable law.
No. KKT does not accept change-of-mind returns after a trailer has been collected or delivered. This applies whether it is registered, unregistered or awaiting registration. Product faults are assessed separately.
The voluntary policy applies only to a coupling, jockey wheel, break-away unit or coupling lock when the request is made within seven days and the item is unused in original packaging.
Original packaging is required for the voluntary selected-parts change-of-mind offer. It is not a condition of seeking an Australian Consumer Law remedy for a faulty product.
The customer pays return shipping for an approved change-of-mind return. Where a product is confirmed to have a problem, reasonable return or transport costs may be reimbursed. Contact KKT before arranging transport.
Contact KKT promptly with proof of purchase, a clear description and useful photos or video. Stop using or towing the product if continued use may be unsafe.
A written request must be received at least 24 hours before the delivery vehicle is scheduled to depart. A request made later may not qualify.
An eligible approved parts refund is generally processed to the original payment method within 14 days after the returned item is received.
Contact KKT first unless urgent action is reasonably necessary for safety or to prevent further loss. Unauthorised repairs may affect assessment of the original problem and cause.
No. Consumer guarantees operate separately from a voluntary warranty and may continue to apply after a warranty period has ended.
No. Contact begins the review process. The purchase details, product condition, return-policy eligibility, assessment findings and legal rights must be considered before an outcome is confirmed.
Refund & Returns Assistance
Contact Us Before Returning Anything
Have your invoice, product details and supporting information ready so the team can identify the correct return, inspection or assessment process.
Business
King Kong Trailers Pty Ltd
Policy
Refund and Returns Policy
Page Revision
July 2026
Customer Assistance
1300 311 333
Policy notice:
This page provides general return and refund information. Each request is assessed
according to its individual circumstances, product condition, purchase documents,
applicable voluntary policy and Australian Consumer Law.
